Unique jewellery design & creation

- What does it mean that some of my pieces are not hallmarked?
- Can I use karat gold in a design instead of gold-filled?
- Can I make multiples of the same piece?
- Can you design your own piece and have me make it for you?
- What payment options do I offer?
- Do I sell wholesale?
- What is my returns policy?
- How long will it take for me to send your order?
- What are my shipping and handling charges?
- Will I provide postal insurance?

What does it mean that some of my pieces are not hallmarked?
Nothing, there is no law at present in Australia that says that items made out of precious metals must be stamped with the relevant hallmark eg 925 for sterling silver, 999 for fine silver 18k for 18k gold etc and even with items that are marked it is no guarantee that the materials used are what the stamps indicate they are. Anyone can get a hallmarking stamp and mark any piece of jewellery with it whatever it is made out of, so if you are going to lie about the materials used, the requirement of a stamp isn’t going to stop you. Some of my pieces are hallmarked but a lot of them are made from very thin wire and therefore there is nowhere to put a stamp, however, you have my personal guarantee that the materials that I state each of the pieces are made out of are, to the best of my knowledge, the materials that they are made out of. If they are not then you have recourse under false advertising laws. All the precious metals used in my pieces are purchased from reputable Australian metal merchants so this shouldn’t ever be a problem.

Can I use karat gold in a design instead of gold-filled?
Yes, the piece will just be a lot more expensive than if gold-filled is used, if you desire karat gold, fill out the contact form with your request and I will get back to you with a quote.

Can I make multiples of the same piece?
Usually, however, be aware that a lot of the pieces are made with natural stones and pearls that are irregular in shape and that each piece is hand made, both of which are desired components of the design and part of what makes each piece individual and unique, therefore no two pieces will ever be exactly the same, however I can endeavour to make multiples as alike as possible if so desired. Use the contact form for any requests.

Can you design your own piece and have me make it for you?
Yes, it works best if what you have in mind comes from looking at the styles and techniques used in my existing range in the shop or gallery, but whatever your idea, contact me via the contact form with it and I will let you know if it can be done and at what pricing.

What payment options do I offer?
Paypal (credit card, bank deposit) Direct Deposit Check or Money Order Note: Items will not be sent until payment has been cleared.

Do I sell wholesale?
Yes I sell wholesale to related retail outlets only eg gallery, bridal shop, gift shop, boutique or other related outlets, minimum order required, please use contact form and include your business name, type of business and ABN (or international equivalent) and I will send you my wholesale terms and conditions.

What is my returns policy?
If an item you have received is substantially different in any way from the item you ordered, including sizing or design, or if there is some fault in the manufacture of the piece you will receive a full refund of the purchase price or store credit on return of the item (note that all pieces are individually handcrafted and therefore no piece will be perfectly symmetrical or completely flawless, these slight irregularities are part of what makes each individual item a unique work of art). If the item you have purchased for a special occasion doesn’t work with your outfit or look exactly how you wanted it to, and if you have purchased an item from my existing range, you can return the piece for either a full refund or store credit minus shipping expenses. If the item(s) you have ordered were custom designed no refund will be offered, however you will receive a full store credit (minus shipping expenses) that can be used to find the piece(s) that do work for you. Returning items must be sent by registered post within 14 days of receipt.

How long will it take for me to send your order?
In stock items will be sent within 2 working days of receipt of cleared payment, As I make each piece myself and am only one person, out of stock or custom design pieces may take up to 2 weeks to be shipped or sometimes longer if materials need to be ordered or it is a busy time, I will let you know at the time of order the expected time it will take. I will always endeavour to get your ordered items to you ASAP but if you have a specific date you require them by please let me know at the time you order and I will shuffle things as far as possible so your piece gets to you when you need it, if this is not possible I will let you know and you can either choose a different piece that can arrive on time or I will refund any payment that has already been made.

What are my shipping and handling charges?
Orders over $100 will be shipped for free within Australia. All other orders postage will be calculated at checkout based on weight and destination before order is finalised. All domestic orders will be shipped via registered post.

Will I provide postal insurance?
Yes, all orders will be shipped with insurance.



	~FAQ~ - What does it mean that some of my pieces are not hallmarked? - Can I use karat gold in a design instead of gold-filled? - Can I make multiples of the same piece? - Can you design your own piece and have me make it for you? - What payment options do I offer? - Do I sell wholesale? - What is my returns policy? - How long will it take for me to send your order? - What are my shipping and handling charges? - Will I provide postal insurance? What does it mean that some of my pieces are not hallmarked? Nothing, there is no law at present in Australia that says that items made out of precious metals must be stamped with the relevant hallmark eg 925 for sterling silver, 999 for fine silver 18k for 18k gold etc and even with items that are marked it is no guarantee that the materials used are what the stamps indicate they are. Anyone can get a hallmarking stamp and mark any piece of jewellery with it whatever it is made out of, so if you are going to lie about the materials used, the requirement of a stamp isn’t going to stop you. Some of my pieces are hallmarked but a lot of them are made from very thin wire and therefore there is nowhere to put a stamp, however, you have my personal guarantee that the materials that I state each of the pieces are made out of are, to the best of my knowledge, the materials that they are made out of. If they are not then you have recourse under false advertising laws. All the precious metals used in my pieces are purchased from reputable Australian metal merchants so this shouldn’t ever be a problem. Can I use karat gold in a design instead of gold-filled? Yes, the piece will just be a lot more expensive than if gold-filled is used, if you desire karat gold, fill out the contact form with your request and I will get back to you with a quote. Can I make multiples of the same piece? Usually, however, be aware that a lot of the pieces are made with natural stones and pearls that are irregular in shape and that each piece is hand made, both of which are desired components of the design and part of what makes each piece individual and unique, therefore no two pieces will ever be exactly the same, however I can endeavour to make multiples as alike as possible if so desired. Use the contact form for any requests. Can you design your own piece and have me make it for you? Yes, it works best if what you have in mind comes from looking at the styles and techniques used in my existing range in the shop or gallery, but whatever your idea, contact me via the contact form with it and I will let you know if it can be done and at what pricing. What payment options do I offer? Paypal (credit card, bank deposit) Direct Deposit Check or Money Order Note: Items will not be sent until payment has been cleared. Do I sell wholesale? Yes I sell wholesale to related retail outlets only eg gallery, bridal shop, gift shop, boutique or other related outlets, minimum order required, please use contact form and include your business name, type of business and ABN (or international equivalent) and I will send you my wholesale terms and conditions. What is my returns policy? If an item you have received is substantially different in any way from the item you ordered, including sizing or design, or if there is some fault in the manufacture of the piece you will receive a full refund of the purchase price or store credit on return of the item (note that all pieces are individually handcrafted and therefore no piece will be perfectly symmetrical or completely flawless, these slight irregularities are part of what makes each individual item a unique work of art). If the item you have purchased for a special occasion doesn’t work with your outfit or look exactly how you wanted it to, and if you have purchased an item from my existing range, you can return the piece for either a full refund or store credit minus shipping expenses. If the item(s) you have ordered were custom designed no refund will be offered, however you will receive a full store credit (minus shipping expenses) that can be used to find the piece(s) that do work for you. Returning items must be sent by registered post within 14 days of receipt. How long will it take for me to send your order? In stock items will be sent within 2 working days of receipt of cleared payment, As I make each piece myself and am only one person, out of stock or custom design pieces may take up to 2 weeks to be shipped or sometimes longer if materials need to be ordered or it is a busy time, I will let you know at the time of order the expected time it will take. I will always endeavour to get your ordered items to you ASAP but if you have a specific date you require them by please let me know at the time you order and I will shuffle things as far as possible so your piece gets to you when you need it, if this is not possible I will let you know and you can either choose a different piece that can arrive on time or I will refund any payment that has already been made. What are my shipping and handling charges? Orders over $100 will be shipped for free within Australia. All other orders postage will be calculated at checkout based on weight and destination before order is finalised. All domestic orders will be shipped via registered post. Will I provide postal insurance? Yes, all orders will be shipped with insurance.